International Studies & Programs

Emergency Assistance

Calling the MSU 24/7 International Emergency Line

When you call the MSU 24/7 International Emergency Line you'll be directly connected with the MSU Department of Police and Public Safety. They'll triage the call and contact OIHS.

  • Dial the international access code for the U.S. (usually 001).
  • Dial 517-353-3784 (call collect, if possible).
  • Identify yourself as an MSU international traveler and give the country you're in.
  • State your name.
  • Tell the responder what happened.
  • Tell the responder how to contact you.

The MSU 24/7 International Emergency Line accepts collect phone calls. To call collect while abroad, dial 0170 and you will be connected with an international operator.

The 24/7 International Emergency Line is staffed by mandatory reporters. Learn more about sexual misconduct abroad.

Evaluating Incidents

Call the International Emergency Line if:

  • There's risk to life, limb, or eye.
  • You need urgent or same-day assistance.

Email OIHS if:

  • You're letting MSU know that you're safe, despite a recent in-country emergency.
  • You want to report a health, safety, or security incident that doesn't need immediate or same-day action.

Calling the GeoBlue 24/7 Assistance Line

GeoBlue is the international health insurance provider for both study abroad participants and registered international travelers. GeoBlue is available 24/7 to assist you in locating local providers, facilitating guarantee of payment agreements, filing claims etc. They cannot provide emergency medical assistance, if you require emergency medical assistance call the local "911" equivalent.

  • Dial the international access code for the U.S. (usually 001).
  • Then dial 610-254-8771 (call collect, if possible).
  • Identify yourself as an MSU study abroad participant or international traveler and give the responder your certificate number (for study abroad participants) or Group Access Code (for registered international travelers) and date of birth.

The GeoBlue 24/7 Assistance Line accepts collect phone calls. To call collect while abroad, dial 0170 and you will be connected with an international operator.

Reporting Your Status to MSU

In the event of a major security incident, OIHS will reach out to registered travelers that may be affected to see if you're safe and healthy. You can help by letting OIHS know you're okay! Please send us an email to oihs(at)msu.edu.

If you need emergency assistance you may call the MSU 24/7 International Emergency Line at +1-517-353-3784.

If you aren't sure if a local event constitutes a "major security incident", consider if you think it will make international headlines. If you aren't sure, err on the side of caution and get in touch by email.

Your Domestic Emergency Contact Information

OIHS may contact your designated emergency contact person(s) in the event that you:

  • are unable to speak for yourself.
  • have been missing for more than 24 hours.
  • are perceived to be a danger to yourself or to others.
  • are in a location where there has been a significant health, safety, or security incident and we haven't been able to contact you.