Office of International Health & Safety :: MSU selects new international medical and security assistance provider

On August 15, 2018, MSU switched international insurance providers from GeoBlue to International SOS. This insurance coverage will cover MSU faculty, staff, and students (including Education Abroad participants) traveling internationally on MSU-sponsored travel.

MSU travelers will be covered by comprehensive international health insurance and will have access to 24/7 medical and security assistance through International SOS (ISOS), a leading international medical and security assistance company. The benefits include:

Dedicated 24/7 phone line for urgent and non-urgent medical and security advice.
26 Global Assistance Centers and a network of over 84,000 vetted medical, dental, security, and transport service providers internationally.
Robust medical and security evacuation.
Mental health and emotional support services.
A travel health and safety web portal and phone app ("International SOS") so you can receive alerts about your destination.

Contact OIHS (oihs(at)msu.edu or 517-884-2174) for MSU Membership Number.

Frequently Asked Questions

Do I need to do something to activate my ISOS coverage?

Students on an Education Abroad program

No. Education Abroad participants are automatically enrolled in ISOS coverage.

Non-Education Abroad travelers

If you have a signed Pre-Trip Authorization form and have registered in the MSU Global Travel Registry, you don't need to do anything else. Registering in the Travel Registry automatically enrolls you in insurance coverage and activates your ISOS membership.

Will there be any disruption to my health insurance coverage?

No, there will not be any disruptions to your health insurance coverage. Until August 15th, MSU-affiliated travelers will be covered by GeoBlue insurance. On August 15 and going forward, MSU-affiliated travelers will be covered by Chubb insurance through International SOS (ISOS).

What if my trip began before August 15 and ended after August 15?

If you incurred out-of-pocket medical expenses before August 15, 2018, you may submit a reimbursement claim to GeoBlue. Please review instructions for Education Abroad participants or instructions for all other international travelers.

If you require need assistance on or after August 15, contact International SOS at their 24/7 line 1-215-942-8478.

I'm an Education Abroad Program Director. Will I receive additional training about ISOS?

Yes! You'll receive additional information by email. You are also strongly encouraged to attend a Critical Incident Management Seminar during the 2018-2019 academic year to learn more.

For more information please visit our webpage for Education Abroad participants or our webpage for all other international travelers.

If you have any questions or concerns about this change, contact the Office of International Health and Safety.