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Frequently Asked Questions

General Questions

If there's a major security incident abroad and I want to know how MSU is responding, how should I find out?

Will I hear from OIHS while I'm abroad?

You might! We closely monitor news events and often receive travel safety alerts from the U.S. Department of State or private security information providers. When we feel it is useful to our travelers, we pass along these alerts via email. If there's a major security incident while you're abroad, we may reach out to make sure you're okay.

Who should I contact if there's an emergency while I'm abroad?

If there's risk to life, limb, or eye, call the local 911 equivalent to get help.

If you require emergency assistance while you are abroad, call the MSU 24/7 International Emergency Assistance Line at +1-517-353-3784.

If there has been a major incident in the country you are in, but you are unaffected please let MSU know by emailing us at oihs(at) And do not forget to let your loved ones know!

As a non-education abroad student traveler, how do I know if I need to request a travel waiver?

Please visit our list of high-risk destinations. More information on the travel waiver request process may also be found online. 


MSU Global Travel Registry

What happened to the Travelers Abroad Database?

The MSU Global Travel Registry has replaced the Travelers Abroad Database. All web links to the Travelers Abroad Database will be redirected to the new MSU Global Travel Registry, effective April 19, 2017.

Who should be registered in the MSU Global Travel Registry?

Faculty, staff, and students traveling on MSU sponsored international travel who are not part of a education abroad program.

How do I learn more about the MSU Global Travel Registry?

Please visit our Travel Registry webpage.

Why should I be registered in the MSU Global Travel Registry?

Registration in the MSU Global Travel Registry:

  • Activates free international health and evacuation insurance 
  • Serves as a crisis response tool
  • Provides important pre-departure information

What is considered MSU sponsored international travel?


International Health & Health Insurance Questions

Do I need to visit the MSU Travel Clinic?

You should visit the MSU Travel Clinic if you are traveling internationally and any of the following are true:

  • you are visiting a country with significant health risks (e.g. malaria, dengue, tuberculosis, yellow fever);
  • you are not up-to-date on routine immunizations;
  • you will be taking prescription medication abroad;
  • you have a pre-existing or chronic medical condition that must be managed abroad;
  • you have health-related questions about your travel.

What kind of coverage do I receive through International SOS?

For details visit the link below:

Do I need to activate my International SOS coverage before I leave?

Education abroad participants are automatically enrolled in International SOS international health insurance coverage through the Office of Education Abroad. You should receive your International SOS wallet-size card with the MSU membership number from your program director or the Office of Education Abroad. You can also print the International SOS card with the membership number and phone number. 

Faculty, staff, students, and approved guests on MSU sponsored international travel must register in the MSU Global Travel Registry in order to activate international health insurance coverage.


Are my children or my spouse covered under my International SOS international health insurance policy?

No, but you may purchase a separate policy for them through International SOS if you wish. The Department of State also has a list of medical and travel insurance providers

If I have to pay out-of-pocket for any health related expenses while I am abroad, can I submit a reimbursement claim?

Yes. Instructions and claim forms for travelers may be found online.




Does my International SOS coverage extend to my personal travel?


Education Abroad participants - your International SOS coverage begins on your Education Abroad program's start date and ends on your program's end date.

International travelers - your International SOS coverage is active for the travel dates entered in the MSU Global Travel Registry. Only University-affiliated travel may be entered in the MSU Global Travel Registry.

Travelers are encouraged to purchase the additional for their personal travel. If travelers would like to purchase insurance comparable to the International SOS coverage available through MSU, they may purchase a policy through International SOS or with the guidance of the Department of State's list of medical and travel insurance providers.

Can you tell me what vaccinations I need for my trip?

You should consult a travel health professional for that information. The MSU Travel Clinic can offer consultations and provide you with vaccinations. International SOS can also offer free phone consultations (they can be reached 24/7 at 1-215-942-8478).